Tools: Canva

Challenge: Volunteers completing rotating animal enrichment tasks needed an easy way to recall the materials and steps for activities they may not perform regularly. A quick-reference resource was needed to support accurate, independent task completion.

Solution: I created a series of visual job aids that break each enrichment activity into simple, sequential steps. Each guide pairs concise instructions with photographs and visual cues so volunteers can quickly gather materials and complete the task. I also created an editable template so Pasado’s staff could develop additional job aids using the same structure and visual style.

Result: The finished job aids provide volunteers with an accessible reference they can use during their shifts, reducing reliance on memory and supporting consistent, independent completion of enrichment tasks.

Design Decisions & Rationale: 

I made several design decisions to keep the job aids practical, easy to scan, and useful during active volunteer shifts:

• Organized each activity in the order volunteers perform the task

• Paired concise instructions with photographs to reinforce each action

• Highlighted materials and action steps so information can be located quickly

• Used a consistent visual structure across the series to make each guide familiar and easy to follow

• Incorporated Pasado’s Safe Haven branding, including its logo and brand colors, to create materials consistent with the organization’s visual identity

• Created an editable template to support future updates and additional job aids while maintaining a consistent format